SUPPORT
자주 묻는 질문
Thermal Expert 제품에 대해 자주 문의하시는 내용을 모았습니다
FAQ
Frequently Asked Questions
1왜 Thermal Expert인가요?
- 동급 제품 중 최고 수준의 디텍터 해상도 및 이미지 품질을 제공합니다.
(해상도: 384x288 = 110,592화소, NETD: 0.05℃ 이하 @13mm 렌즈)
- 스마트폰을 통해 열화상과 실화상을 동시에 저장할 수 있습니다 (동영상 포함).
- 다양한 기능을 갖춘 무료 온도 측정 앱(SW)을 제공합니다.
- Windows PC용 무료 온도 분석 소프트웨어를 제공합니다.
2열화상 이미지는 어디에 저장되나요?
- 열화상 이미지는 사용자 기기의 새 폴더(DCIM\I3system)에 저장됩니다.
- 구글 '갤러리' 앱에서 I3system 폴더를 통해 확인할 수 있습니다.
3Thermal Expert 앱은 어떻게 업데이트하나요?
구글 플레이 스토어 또는 http://www.i3-thermalexpert.com/support/android-app 에서 업데이트할 수 있습니다.
46.8mm 렌즈와 13mm 렌즈의 차이는 무엇인가요?
- 6.8mm 렌즈(F# 1.3)는 화각 71.4˚, 탐지거리 230m입니다.
- 13mm 렌즈(F# 1.0)는 화각 35.3˚, 탐지거리 440m입니다.
- 사용 목적에 따라 원하는 탐지거리에 맞춰 렌즈를 교체할 수 있습니다.
5지원하는 최소 안드로이드 버전은 무엇인가요?
Thermal Expert는 킷캣(Android 4.4x) 이상 버전을 지원합니다.
6아무 USB OTG 케이블이나 사용해도 되나요?
권장하지 않습니다. 액세서리 키트에 포함된 케이블을 사용할 때 최상의 성능이 보장됩니다.
7Thermal Expert가 작동을 멈추고 반응하지 않을 때는 어떻게 하나요?
- 기기에서 Thermal Expert를 분리한 후 다시 연결해 보세요.
- 기기의 메모리를 정리한 후 Thermal Expert 앱을 다시 실행해 보세요.
그래도 작동하지 않으면 기기를 재부팅해 주세요.
※ 자세한 내용은 사용설명서 14페이지를 참고하세요.
8제품 사용설명서는 어디서 확인할 수 있나요?
http://www.i3-thermalexpert.com/support/brochuremanual/ 에서 다운로드하실 수 있습니다.
9방수가 되나요?
Thermal Expert 제품은 방수 기능을 지원하지 않습니다. 침수로 인한 고장은 무상보증 대상에서 제외됩니다.
10어떻게 구매할 수 있나요?
- 국내에서는 i3system 홈페이지에 안내된 대리점을 통해 구매하실 수 있습니다.
- 기술 문의 및 Thermal Expert 개발 키트 관련 문의는 i3system에 직접 연락해 주시기 바랍니다.
- 홈페이지를 통한 온라인 구매는 추후 지원될 예정입니다.
11제품, 액세서리 키트 및 옵션 렌즈
원하는 답변을 찾지 못하셨나요?
General
1Why Thermal Expert?
--> Highest detector resolution/image quality among similar product. - Resolution : 384x288=110,592, NETD : < 0.05℃ (@13mm lens)
--> Store both thermal image and visible image (support by smart phone) at the same time (including movie clip)
--> Free App(SW) for temperature measurement with many functions is provided.
--> Free temperature analysis SW for window PC are provided.
--> Store both thermal image and visible image (support by smart phone) at the same time (including movie clip)
--> Free App(SW) for temperature measurement with many functions is provided.
--> Free temperature analysis SW for window PC are provided.
2Where does the thermal images stored?
--> Thermal images stored at the new folder of the user's device (DCIM￦￦I3system)
--> Thermal images can be found at the folder of I3system using google 'Gallery' application.
--> Thermal images can be found at the folder of I3system using google 'Gallery' application.
3How to update Thermal Expert App?
--> You can update application either at google play store or at the address of https://korean.i3-thermalexpert.com/support/android-app
4What is the lowest android version support in TE-Q1?
--> TE supports over Kikat (Android version 4.4x)
5What should I do when Thermal Expert's operation be on halt and doesn't work?
--> Unplug Thermal Expert from the device and plug it again to work it gain.
--> Clean the memory of the device and run thermal expert app again.
--> If it doesn't work, reboot the device.
* For more detailed description, refer to the manual 14th page.
--> Clean the memory of the device and run thermal expert app again.
--> If it doesn't work, reboot the device.
* For more detailed description, refer to the manual 14th page.
6Where can I find the product manual?
--> It can be downloaded at https://korean.i3-thermalexpert.com/support/brochuremanual/
7Is it water resistant?
--> Thermal Expert product isn't water resistant. If broken by water, warranty will not be valid.
8How can I buy it?
--> For domestic market, it can be purchased at the dealer shop which is listed at i3system hompage.
--> For further explanation on technical question and for inquiries on Thermal Expert Development kit, you may contact i3system company directly.
--> it is available to buy our product with paypal service in Shop menu.
--> For further explanation on technical question and for inquiries on Thermal Expert Development kit, you may contact i3system company directly.
--> it is available to buy our product with paypal service in Shop menu.
9Product, Accessory kit and optional lens
10What is the application method of T.E - V1
-->The resolution of T.E - V1 is 640X480(307,200 pixels). it can see thermal image more detail comparing to low resolution.
-->T.E - V1 can know the difference of temperature more detail, although the object is located in long distance like electric pole.
-->If you visit applcation, you can get more information about T.E - V1 application
-->T.E - V1 can know the difference of temperature more detail, although the object is located in long distance like electric pole.
-->If you visit applcation, you can get more information about T.E - V1 application
11Can I use USB C-Type Mobile for thermal expert?
--> It is possible to use mobile with USB-C gender supporting OTG funtion
Technical
1Introduction to Temperature Measurement using thermal imager
--> A thermal imager is a non-contact temperature measurement device.
--> Thermal imager detects the infrared energy emitted, transmitted or reflected by all materials at temperature above zero (0˚ Kelvin)
--> While spot infrared thermometer presents only a single temperature at a single spot, thermal imager gives you whole picture. (384x288=110,592 spots for Thermal Expert)
--> The critical considerations for thermal imager are as follows.
- field of view (target size and distance)
- type of surface being measured(emissivity consideration)
- spectral response (for atmospheric effects or transmission through surfaces)
- temperature range (target temperature)
- environment (ambient temperature)
- type of surface being measured(emissivity consideration)
- spectral response (for atmospheric effects or transmission through surfaces)
- temperature range (target temperature)
- environment (ambient temperature)
2What is the temperature range?
--> TE - Q1 : -10℃ ~ 150℃ (6.8mm, default Lens)
TE - Q1 Pro : -10℃ ~ 250℃ (6.8mm, default Lens)
TE - Q1 Plus : -10℃ ~ 120℃ (13mm, default Lens)
TE - V1 : -10℃ ~ 120℃ (19mm, default Lens)
TE - Q1 Pro : -10℃ ~ 250℃ (6.8mm, default Lens)
TE - Q1 Plus : -10℃ ~ 120℃ (13mm, default Lens)
TE - V1 : -10℃ ~ 120℃ (19mm, default Lens)
3What software platforms are supported for the product?
--> Currently, T.E Q1, V1 works on android device (smart phones, tablet PC and so on)
--> T.E Q1, V1 iOS will be provided during 3nd half of 2016.
--> T.E Q1, V1 Development Kit provide software platform of Window, Linux as well as Android.
--> T.E Q1, V1 iOS will be provided during 3nd half of 2016.
--> T.E Q1, V1 Development Kit provide software platform of Window, Linux as well as Android.
4Does temperature analysis software program be supported?
--> Temperature analysis software program for window PC is supported.
(Downloadable at the https://korean.i3-thermalexpert.com//support/analysis-tool/)
(Downloadable at the https://korean.i3-thermalexpert.com//support/analysis-tool/)
5What is the difference between 6.8mm lens and 13mm lens in T.E Q1?
--> 6.8mm lens(f# 1.3) has FOV of 71.4˚ and detection range of 230m.
--> 13mm lens(f# 1.0) has FOV of 35.3˚ and detection range of 440m.
--> Lens can be changeable during use for user's needs on preferred detection range.
6What is the accuracy of temperature measurement?
--> Temperature measurement error of Thermal Expert is less than ±3℃ or ±3% at ambient temperature.
* Please note that temperature measurement error is sometimes inevitable due to variant environment condition.
Recommended distance range for temperature measurement is 30cm ~ 3m (@ 6.8mm lens)
7Does it operate on Android only?
--> Windows programs are provided, and user can use it on PC, labtop, and tablet with Windows OS.
--> iOS is not available.
