faq

faq


1Why Thermal Expert?
--> Highest detector resolution/image quality among similar product. - Resolution : 384x288=110,592, NETD : < 0.05℃ (@13mm lens)
--> Store both thermal image and visible image (support by smart phone) at the same time (including movie clip)
--> Free App(SW) for temperature measurement with many functions is provided.
--> Free temperature analysis SW for window PC are provided.
2Where does the thermal images stored?
--> Thermal images stored at the new folder of the user's device (DCIM₩₩I3system)
--> Thermal images can be found at the folder of I3system using google 'Gallery' application.
3How to update Thermal Expert App?
--> You can update application either at google play store or at the address of http://www.i3-thermalexpert.com/support/android-app
4What is the difference between 6.8mm lens and 13mm lens?


--> 6.8mm lens(f# 1.3) has FOV of 71.4˚ and detection range of 230m.
--> 13mm lens(f# 1.0) has FOV of 35.3˚ and detection range of 440m.
--> Lens can be changeable during use for user's needs on preferred detection range.
5What is the lowest android version support?
TE supports over Kikat (Android version 4.4x)
6Any of USB OTG cable can be used for Thermal Expert?
It may not. Good performance is guaranteed with the cable from accessory kit.
7What should I do when Thermal Expert's operation be on halt and doesn't work?
--> Unplug Thermal Expert from the device and plug it again to work it gain. --> Clean the memory of the device and run thermal expert app again. If it doesn't work, reboot the device. * For more detailed description, refer to the manual 14th page.
8Where can I find the product manual?
--> It can be downloaded at http://www.i3-thermalexpert.com/support/brochuremanual/
9Is it water resistant?
--> Thermal Expert product isn't water resistant. If broken by water, warranty will not be valid.
10How can I buy it?
--> For domestic market, it can be purchased at the dealer shop which is listed at i3system hompage. --> For further explanation on technical question and for inquiries on Thermal Expert Development kit, you mat contact i3system company directly. --> On line purchase at i3system's homepage will be available soon.
11Product, Accessory kit and optional lens

Head quarter /Factory : 69, Techno 5-ro, Yuseong-gu, Daejeon, Korea
Research center : 26-32, Gajeongbuk-ro, Yuseong-gu, Daejeon, Korea
Tel : +82 70 7784 2506, FAX : +82 42 931 2555
대표자:정한 | 사업자등록번호:314-81-23158 | 아이쓰리시스템(주)
본사 : 대전광역시 유성구 테크노5로 69 (관평동)
연구소 : 대전광역시 유성구 엑스포로 435 (문지동)
Tel : 070 4944 7733, FAX : 042 863 3555